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Qualtrics User Support

Qualtrics is a powerful web-survey tool that the Odum Institute survey research team brought to campus in 2006. It is browser-based, allowing researchers to access it from anywhere with an Internet connection, and allows users to build complex surveys, distribute them, and analyze the responses all from one place.

Any member of the UNC community can access and use Qualtrics free of charge by signing up through the UNC Qualtrics Portal.

We offer Qualtrics user support through walk-in consulting hours or email.

[iconheading type=”h2″ style=”fa fa-exclamation-circle” color=”#84bd00″]COVID-19 Update:[/iconheading]

Virtual Qualtrics consulting hours take place on Mondays (1 to 4pm) and Thursdays (10am to 1pm). To reach consultant Tyler Steelman over Zoom during these times, open your browser and go to You will enter the zoom virtual waiting room and be admitted immediately or as soon as Tyler finishes with the person before you. (If you have not used Zoom before, you may be prompted to allow installation on your computer first). You may use video during your session or not; your choice.

If Zoom doesn’t suit you, we are happy to talk with you over regular phone line. Email us your phone number and Tyler will call you when he has a free moment during the next consulting period. We will also continue to provide answers to simpler Qualtrics questions and issues directly over email. Our email address is listed below and messages are read and responded to on Mondays and Thursdays.


Mondays — 1PM – 4PM
Thursdays — 10AM – 1PM



Qualtrics consulting is for technical software questions only. For guidance on survey construction, question wording, and other methodological topics, please contact Jessica Grant at for an appointment.

Tips and Tricks for UNC Qualtrics Users (PDF)
Sharing Access to Qualtrics Surveys with Other Users (PDF)